We're currently waiving all fees for any top-up made via online/mobile banking applications. Kindly be recommended to use this top-up method to make a top-up absolutely fee-free at any time at your convenience.
Of course, if there are any changes to this in the future, we'll be informing you in advance through the app. And top-up via PromptPay, credit/debit card, etc. is coming next down the road as well!
We're also planning on supporting many other fee-free top-up channels in the future. So please stay tuned for what's next! 🥰
We're here to assist you every step of the way! If you have any queries, don't hesitate to reach out to us through Settings > Get help or simply drop us an email at support.th@bigpayme.com. The BigPay team will get back to you the fastest we can during our office hours Monday - Friday 09:00 AM - 11:00 PM. 🙏🥰