1. Tap your profile picture
2. Click Edit profile
3. Tap on the pencil icon on the Mobile number tile
4. Input the number that you wish to change to by excluding 0 in front (e.g. 0641006410 should be 641006410)
Once you save your changes, we'll send an OTP to your old number to confirm a phone number update. Kindly put in the OTP needed and you're done!
You can also update your personal information such as email address, preferred name, shipping address, and other details on this page.
Remark: You'll now only be able to log in to your account using your updated phone number via the mobile device that you've used during registration. If you'd like to update your phone to a new device as well, please don't feel hesitate to chat with us anytime!
We're here to assist you every step of the way! If you have any queries, don't hesitate to reach out to us through Settings > Get help or simply drop us an email at support.th@bigpayme.com. The BigPay team will get back to you the fastest we can during our office hours Monday - Friday 09:00 AM - 11:00 PM. 🙏🥰