For domestic bank transfers, if you make a transfer to another account, the recipient will receive the transfer as per follow times:
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Transfers made before 2:00 PM: The recipient will receive the transfer by the end of the same business day (11:59 PM)
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Transfers made after 2:00 PM: The recipient will receive the transfer by the end of the next business day (11:59 PM)
"Pending" status
If you are seeing a "Pending" status - it means your transfer request has been received and being processed for the recipient's bank on crediting.
Kindly look out or advise the recipient to check on the bank statement for the following transaction name: Tranglo Sdn. Bhd GA30xxxxxxxxxx to know if the credit is in, despite BigPay's status showing 'Pending'.
The status in the BigPay app will be updated around 2-3 working days after the crediting is made.
We're here to assist you every step of the way! If you have any queries, don't hesitate to reach out to us through Settings > Get help or simply drop us an email at support.th@bigpayme.com. The BigPay team will get back to you the fastest we can during our office hours Monday - Friday 09:00 AM - 11:00 PM. 🙏🥰