You can now get cashback when you use BigPay. Don’t know how to use them? Don’t worry, we’re here to help!
Here’s how:
1. View the amount of cashback you have by going to 'Explore' > click on 'Cashback Balance'
2. Shop and Pay with a BigPay Virtual card or Physical card in any of the eligible transactions (Cashback cannot be used for withdrawals or other E-Wallet top-ups)
3. You'll receive up to a 10% cashback credit in your main wallet (Card Balance) for your next purchase as soon as the transaction status changes from 'Pending' to 'Settled,' depending on the remaining Cashback Balance you have.
How does a cashback of up to 10% work?
First example:
1. You have a remaining balance in the main wallet (Card Balance) of 1000 Baht
2. You would like to purchase goods for 500 Baht
3. You have a remaining cashback of 1000 Baht.
You must have a sufficient balance to make a payment of 500 THB. Once the payment status changes from "Pending" to "Settled," you will immediately receive a cashback of 50 THB into your main wallet (Card Balance), equivalent to 10% of the total payment. As a result, your accumulated Cashback Balance will be 950 THB, and the total balance in your main wallet (Card Balance) will be 550 THB, which can be used for your next purchase immediately. The balance in your main wallet will never expire.
*You can check the status of your transactions under "Transactions" > Click on the transaction you'd like to view for more details about its status. Alternatively, you can learn more about the different transaction statuses in this article: Card Payments 🃏.
Second example:
1. You have a remaining balance in the main wallet (Card Balance) of 1000 Baht
2. You would like to purchase goods for 500 Baht
3. You have a remaining cashback of 1000 Baht.
You will not be able to make a payment of 500 THB because your main wallet balance (Card Balance) is insufficient. You will need to top up your balance to cover this payment. Please note that the cashback you currently have cannot be used immediately. Cashback can only be utilized after you have made a prior payment, and the transaction status has changed from "Pending" to "Settled." Once settled, the cashback will be credited to your main wallet and can be used for your next purchase.
Third example:
1. You have a remaining balance in the main wallet (Card Balance) of 500 Baht
2. You would like to purchase goods for 300 Baht
3. You have a remaining cashback of 15 Baht.
You have made a payment of 500 THB. Once the transaction status changes from "Pending" to "Settled," you will immediately receive a cashback of 15 THB into your main wallet (Card Balance), equivalent to 5% of the total payment. As a result, your accumulated Cashback Balance will be 0 THB, and the total balance in your main wallet will be 215 THB. This amount can be used for your next purchase immediately. The balance in your main wallet will never expire.
You can make a payment for services or goods including:
- Shop for the best outfits and dresses to impress for the new year
- Shop for the best skins and increase your gem count in your favorite online games
- Just go out and have something nice to eat with friends and family.
Frequently Asked Questions about the BigPay Cashback Credit
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What transactions are eligible for the cashback?
All transactions made using a virtual or physical card, such as payments for goods or services using your BigPay card, are eligible to earn cashback based on your accumulated Cashback Balance. However, this does not include cash withdrawals or top-ups to other e-wallets.
When will my cashback credits expire?
Cashback is valid for 30 days. If you earn additional cashback credits, the expiry date for all your cashback credits will be extended by another 30 days. For instance, if your current expiry date is April 7, 2025, and you receive more cashback on April 5, 2025, the new expiry date will be May 5, 2025.
How much cashback will I get per transaction?
You can receive up to 10% cashback on all your spending, as long as your accumulated cashback balance is greater than 10% of the transaction amount. If your Cashback Balance is less than 10% of the transaction amount, you will receive cashback equal to the remaining balance of your cashback. This cashback will be added to your main wallet balance (Card Balance) immediately after the transaction status changes to "Settled."
How do I earn more cashback credits?
Follow us on social media platforms to be updated on all ongoing promos.
Facebook: BigPay Thailand
IG: @bigpayth
TikTok: @bigpay.th
Or open your BigPay app by going to 'Explore' > click on 'Exclusive Deals'
Cashback Credit Mechanics:
1. Cashback Credits may be redeemed through card purchases including:
- Payments with Physical card at physical merchants both domestic and international.
- Payments with Virtual card with online merchants both domestic and international.
2. Cashback Credits will be automatically redeemed and converted into Card Balance after the system confirmation of the eligible transaction and the payment is "Settled."
3. Cashback Credits may not be withdrawn or converted directly to cash
4. Cashback Credits may not be redeemed through the following types of
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Peer-to-peer transfers
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Cash-outs or withdrawals
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App-integrated payment of utility bills;
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App-integrated payment of Government related fees/payments
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App-integrated payment of telco postpaid bills and prepaid service top-ups
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App-integrated games purchases
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Top up of other e-wallets and bank accounts.
- Pay with the linkage option on AirAsia MOVE app.
5. The user’s Cashback Credits will expire and be forfeited if not consumed within 30 days of receipt. However, if you receive cashback into the main wallet balance (Card Balance.) You will be able to use this balance for spending without expiration date.
You can follow our Social Media platforms or check various promotions through the BigPay app on the "Exclusive Deals" page to keep up with ongoing promotions. Or how to collect extra cashback at any time. 😊
We're here to assist you every step of the way! If you have any queries, don't hesitate to reach out to us through Settings > Get help or simply drop us an email at support.th@bigpayme.com. The BigPay team will get back to you the fastest we can during our office hours Monday - Friday 09:00 AM - 11:00 PM. 🙏🥰