How do I get a new virtual card? 💳

Replacing your virtual card is extremely easy and instantaneous. Please check out the steps below:

1. Go to the 'Card Section'

2. On the screen with your virtual card (white card), click 'Freeze card'

3. Click on 'Delete'

4. Click on the '+' button to add a new virtual card once again 

(can't replicate. Need PC activated.)

Notes:

1. The virtual card replacement is fee-free! 

2. You can make a replacement for your virtual card once every month

3. You'll need to have your physical card activated before you can delete your virtual card

We're here to assist you every step of the way! If you have any queries, don't hesitate to reach out to us through Settings > Get help or simply drop us an email at [e-mail]. The BigPay team will get back to you the fastest we can during our office hours Monday - Friday 09:00 AM - 11:00 PM. 🙏🥰

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