'Has merchant received my payment?' 'Was the amount credited to me?'
You should be seeing the 'settled' transaction for the following two situation.
- The merchant performed a settlement on your payment
- The merchant initiated a crediting to your BigPay card after a transaction settlement
a) The merchant performed a settlement on your payment
Your settled transaction is a payment that the merchant has performed a settlement and has successfully claim the money from your BigPay account.
If the merchant has told you that the amount is not received, kindly chat with us and we would be ready to provide you the ARN number to allow the merchant to trace your payment in their payment portal.
b) The merchant initiated a crediting to your BigPay card after a transaction settlement
You will see this credit settlement transaction highlighted in green under your "Transactions" and in the transaction details, you will see the negative numbers.
This settled transaction is a credit that the merchant has initiated and the amount was credited back into your BigPay card as the payment source.
We're here to assist you every step of the way! If you have any queries, don't hesitate to reach out to us through Settings > Get help or simply drop us an email at support.th@bigpayme.com. The BigPay team will get back to you the fastest we can during our office hours Monday - Friday 09:00 AM - 11:00 PM. ๐๐ฅฐ