If you see this message, you can follow the steps below to unlock your account:
- Chat with our team
- Verify your identity through chat
- You will receive a recovery code in the form of letters in your email
- Go back to the app and select Enter recovery code and enter those letters
The recovery code will be sent from an email support.th@bigpayme.com. However, BigPay recommends that you update your phone's operating system to the latest version before entering the code. The recovery code will expire after 24 hours. If you need a new recovery code, you can chat with us. Our team is here happy to help!
Important: the email from us will only be sent from the support.th@bigpayme.com domain.
We're here to assist you every step of the way! If you have any queries, don't hesitate to reach out to us through Settings > Get help or simply drop us an email at support.th@bigpayme.com. The BigPay team will get back to you the fastest we can during our office hours Monday - Friday 09:00 AM - 11:00 PM. 🙏🥰