In this case, there may be a technical error with the app you are using. Please contact us so that we can investigate.
To make the investigation and resolution as quick as possible, you can attach the following information for us to best assist you:
- The brand and model of the phone you used to reset your Passcode
- Your phone number
- Have you ever allowed another user to log in to his BigPay account through your phone?
After receiving the information, our team will take care of you to the fullest. We apologize for any inconvenience again. 🙏
We're here to assist you every step of the way! If you have any queries, don't hesitate to reach out to us through Settings > Get help or simply drop us an email at support.th@bigpayme.com. The BigPay team will get back to you the fastest we can during our office hours Monday - Friday 09:00 AM - 11:00 PM. 🙏🥰