General

FAQ: Frequently Asked Questions 😊

• How Much Can I Withdraw from ATM? 🏧

Account Signup with BigPay! 💙

• What BigPay has got to Offer? 👀
• Recommending Families and Friends to Join BigPay 📲
• How to Sign Up and Verify Yourself! 📝
• How Long does it Take for an Account Verification? ⏳
• Unsuccessful Identify Verification 🪪

My BigPay Physical and Virtual Cards 💳

• What are the differences between a physical and a virtual card? 💳
• How can I get a Physical Card or a Virtual Card? 🃏
• How to activate my cards? 💳💳
• How do I get a new physical card if I lose it? 💳
• How do I get a new virtual card? 💳
• How to freeze my card? 🙅‍♂️

BigPay X AirAsia: Spending with BigPay to Earn AirAsia BIG POINTS! 🌟

• What are AirAsia Points?
• How Do I Start Earning AirAsia Rewards?
• How to Link and Unlink AirAsia Points
• How to Earn AirAsia Points
• My AirAsia Points on the BigPay App and AirAsia App Do Not Match
• Why My Points are Reducing?

BigPay X MOVE: ASEAN Explorer Pass with AirAsia! 🪐

• What is ASEAN Explorer Pass? 🌏
• How to Redeem Your AirAsia MOVE ASEAN Explorer Pass with BigPay! ?
• Can I Get the ASEAN Explorer Pass for Someone Else Through my BigPay Account? 🎫

BigPay Thailand x MOVE: Pay Easily on AirAsia MOVE Using Your BigPay eWallet 🔗

• What should I do if I have added my BigPay card details as a checkout card on AirAsia MOVE? 💳
• What should I do if my balance was deducted for an unsuccessful transaction on AirAsia MOVE app? 💰
• Why is my payment declined on AirAsia MOVE app❓
• How do I unlink my BigPay account from AirAsia MOVE app? 📵
• Can I link more than 1 BigPay account with AirAsia member account? 👯‍♂️
• How do I link my BigPay account on AirAsia MOVE app?💰

Account Login 🔐

• Device Binding & Device Integrity Validation: Your Account’s Best Friend 📲
• I've got the message while logging in "Your operation system or app version is incompatible with BigPay"
• Common Login Issues and Troubleshooting 📲
• How to Troubleshoot Login SMS (OTP) Issues? 📲
• Forgot Login Passcode 🔠
• How to Reset the PIN for Making Transactions 💳

Making Top-ups to Your BigPay Account! 🏦

• Top-up Fees 💵
• How to Top-up via Mobile Banking 📲
• Are There Any Top-up Limits? 💰
• I Have Topped-up but Haven't Received the Funds 🏦

Transaction Status: What do they mean? 🤔

BigPay: Fees and Charges 👛

• General Fees 💵
• Cross Border Transaction Fees (CBTF) 🛬
• Currency Conversion Fees (CCF) 🌐
• Dormant Account Fees 🏡
• ATM Withdrawal Fees 🏧
• International Transfer Fees (Coming Soon!) 🚀

What are BigPay Stashes? 👛

• What is Round-Up? 📈
• The Benefits of BigPay Stashes 👛
• How to Create My Stashes? 🏦
• How to Top-up My BigPay's Stashes? 🏦
• How to Perform a Withdrawal from My BigPay's Stashes 🏦
• How to Lock your Stash to Prevent Accidental Withdrawals

BigPay Money Transfers 💸

• Unlocking the World of Finance with BigPay Thailand! 💸🇹🇭
• How do I perform a transfer to another BigPay user? 👫
• Why I can't perform a transfer or receive a transfer from another BigPay user? 🙅‍♂️
• Can I make a cross-border transfer to another BigPay account? 💸

How to Change Account Details 📞

• How to Update My Phone Number? 📞
• How to Update My Shipping Address? 🏠

Interesting Features with BigPay 🤳

• [Authentication] What is In-app Authentication? 📲
• [Cashback] How Can I Get a Referral Code for Rewards? 🎁
• [Cashback] How Do I Get a Cashback Reward? 🎁
• [Cashback] How Do I Use My Cashback Reward? 🎁
• [Cashback] Can I Key In Referral Code After Registration? 🔤
• [Cashback] I made a purchase but didn't receive any Cashback Rewards 👛

Disputing my Transactions! 🧾

• I have cancelled my subscription but my card was still charged 🧾
• I have not received my goods or services from the merchant 🧾
• I have not authorized this amount to this merchant 🧾
• I don't recognize this merchant 🧾
• The ATM machine did not disperse the cash I withdrew 🏧

Account Cancellation 📵

• [Cancellation] How do I cancel my account? ✍